At Ember Bakery, every cake is handcrafted with care and made fresh to order. Because our products are perishable, we do not accept returns once an order has been picked up or delivered. This policy ensures the highest standards of food safety for our customers.
If you experience any issue with your order (such as damage during delivery, incorrect item received, or quality concerns), please contact us within 24 hours of receiving your order. Please include:
Your order number
A description of the issue
Photos (if applicable)
This helps us review the situation quickly and provide the best solution.
If your order was incorrect or did not meet our quality standards, we will work with you to make it right. This may include a replacement or partial/full refund.
Approved refunds will be issued to the original payment method within 5–7 business days.
Orders may be canceled up to 48 hours before the scheduled pickup or delivery for a full refund.
Cancellations made within 48 hours of pickup/delivery are not eligible for a refund, as preparation will already be underway.
If you have any questions or concerns, please email us at:
📧 emberbakeryva@gmail.com
At Ember Bakery, your satisfaction matters to us, and we’ll always do our best to make sure your experience is a sweet one.
The basque cheesecake was delicious even though it arrived kind of already thawed. Pairs perfectly with strawberries! This can be a great holiday gift. Hopefully they have a box that’s festive and sturdy so that the top portion of the cake is not partly destroyed. Overall it is really delicious!❤️
Delish, Nutrish, just as good as cheese cake from Basque Country. Olé
